Do you have a catalog that you can send me?
We introduce new products on a weekly basis so it is not possible to provide a printed catalog. Our online catalog is the most comprehensive and updated catalog.
What is the minimum order?
The minimum order for shipment is $75.00 excluding shipping cost.
What materials are the handbags made of?
They are made of materials such as PVC (Poly Vinyl Chloride)man-made leather or PU (Poly Urethane-Shiny type of PVC), fabric, nylon, suede leather, or genuine leather..
What is the delivery time frame?
We strive to process the order on the same day it is received. We do not ship on Saturdays or Sundays or holidays. We will use the shipping method the customers have chosen to ship out the merchandise.
Sometimes, the items you order may be out of stock. If so, we will call or notify you via email and you can choose to have the out of stock item credited to your credit card account or pick another item to be sent to you.
Estimated delivery time :
UPS Ground - 3 to 7 business days
UPS 3 Day Select (Express Saver) - 3 business days
UPS 2 Day Air - 2 business days
UPS Overnight Standard - 1 business day
All orders that are Overnight Standard or Two Day Air must be submitted online by 10am Pacific Standard Time to be shipped on the same day. All orders submitted after 12pm will be shipped on the following business day.
International Orders
Once your order is received, we will contact you with shipping rates. We ship by UPS or US Postal Service.
You can pay through Bank Wire or by Credit Card or Paypal.
Bank Wire instructions will be sent to you if you choose to pay by Bank Wire. If you pay by Credit Card, we need to receive the copy of your credit card, statement, and authorization confirming that the amount will be charged on your credit card.
You can email or fax the information to 213-747-1659 or contact us and we'll be happy to assist you further. Please inquire at 213-746-6053 or email at contact@pjee.com.
Do you have the items in stock?
If the product is displayed online then it means it is in stock at that time. However, due to the high volume of orders some item may be already out of stock by the time an order is placed. All orders are based on first come first served basis. Therefore normally we can fulfill about 90%-100% of the order.
What is your Return Policy?
It is the buyer’s responsibility to inspect each item upon receipt of shipment. Only returns for manufacturer defects will be acknowledged. We do not accept used or worn products for return. All returns including refused or undeliverable will be subject to 25% restocking fee from the total amount including shipping, insurance and handling charges.
For all returns for manufacturer defects notify us in writing to contact@pjee.com within 3 days of receipt of shipment regarding a manufacturer’s defect. We do not accept defect claim requests after the three days period. Please include your business name, your name, defective item’s style number, reason for return, and your invoice number.
If your return qualifies, we will send you return instructions and return label via email.
Products must be in the condition you received them. All tags must still be attached and unaltered on any returns and all merchandise must still be in their original packaging.
It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.
Once your return is received and inspected, your refund will be processed and a credit will be applied to your credit card within 7 business days.
We are NOT responsible for items once it has left your store. Any returns received by PJEE Handbags without a return authorization issued by PJEE Handbags will not be accepted.
I have a show/deadline to meet in a certain date; can you deliver by that time?We will try our best to meet customers' deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that PJEE.com does not guarantee to meet any deadlines therefore customers cannot use it as a base for cancellation of orders.
Do you sell fake/replica/knockoff fashion accessories?
No, we don't. We only sell high quality, non-branded products.
What payment methods do you accept?
We accept: Visa/Mastercard/American Express, Discover and Paypal with confirmed address, Cashier check/Money order, and Wire Transfer.
All shipments will be shipped to the credit card's billing address. There are no exceptions. If you choose to ship to another address than billing address, you need to contact the credit card's issuing bank and have your preferred shipping destination added as an authorized alternate shipping address. Once the preferred address is verified, we will be able to ship to your preferred address. Your order will be canceled if you request to send shipments to different address which is not verified. We thank you in advance for your cooperation. This action is necessary to stop fraudulent credit card transactions.
* Credit card fraud is a felony. If the transaction attempted is found fraudulent, we will report all information to the FBI and http://www.ic3.gov/default.aspx.
What is the minimum purchase requirement?
For each order, the minimum subtotal has to be $75 or greater.
Must I submit the reseller information?
If you are located in California and want to waive the sales tax 8.25% from your order then you can submit a California Seller Certificate to us. Please contact us or fax the certificate at 1-213-747-1659.
I want to pay by wire transfer, what are the instructions?
Once you have placed and confirmed your order, we will provide the necessary wire transfer instructions to you.
How much does it cost for shipping?
Shipping will be calculated automatically when you check out of the shopping bag and input the shipping address. You do not need to complete the order to see the shipping cost. We usually give discount on shipping once the order processes.