Do you have a catalog that you can send me?
We introduce new products on a daily basis so it is not possible to provide a printed catalog. Our online catalog is the most comprehensive and updated catalog.
What materials are the handbags made of?
They are made of PVC (Poly Vinyl Chloride)man-made leather, PU (Poly Urethane-Shiny type of PVC), fabric, nylon, suede leather, and genuine leather handbags.
What is the delivery time frame?
We strive to process the order on the same day it is received. We do not ship on Saturdays or Sundays or holidays. We will use the shipping method the customers have chosen to ship out the merchandise.
Sometimes, the items you order may be out of stock. If so, we will call or notify you via email and you can choose to have the out of stock item credited to your credit card account or pick another item to be sent to you.
UPS Ground - 3 to 7 business days
UPS 3 Day Select (Express Saver) - 3 business days
UPS 2 Day Air - 2 business days
UPS Overnight Standard - 1 business day
All orders that are Overnight Standard or Two Day Air must be submitted online by 10am Pacific Standard Time to be shipped on the same day. All orders submitted after 10am will be shipped on the following business day.
International Orders : Please inquire at 213-747-1655 or email at contact@pjee.com and we'll assist you.
Do you have the items in stock?
If the product is displayed online then it means it is in stock at that time. However, due to the high volume of orders some item may be already out of stock by the time an order is placed. Therefore normally we can fulfill about 70%-100% of the order.
I need a RMA for my order
Return product authorization must be obtained in writing from PJEE prior to returning any GOODS SOLD HEREIN to PJEE. The GOODS SOLD HEREIN must remain in its original packaging and unused. If PJEE determines that the product is defective, a return authorization will be communicated to BUYER, as well as instructions on the methods of return. Any unauthorized return, i.e. for which no authorization number was provided, will be returned to BUYER at BUYER's own expense. Authorized returns must be dispatched in paid and guaranteed shipment to the indicated address indicated on the return authorization in an approved shipment container.
Neither party to this agreement will be liable to the other party for any indirect, incidental, special, or consequential damages, including, without limitation, damages for lost opportunities, lost profits from this agreement, or lost savings, even if such damages are foreseeable or result from a breach of this agreement or punitive damages. BUYER agrees that PJEE's liability to BUYER under this agreement shall be limited to the total amount of service fees paid by BUYER to AYURI (excluding 3rd party charges) that pertain to or relate to the incident(s) that foster such liability. The provisions of this section shall survive the termination of this agreement.
The provisions of this Agreement contain the entire agreement between the parties relating to the purchase and use by Buyer of the Goods, and supersede and cancel all prior provisions, negotiations, agreements, and commitments (whether oral or in writing) with respect to the subject matter hereof. No rights are granted to Buyer with respect to the Goods except as specifically set forth in this Agreement. No officer or employee or agent of Seller has any authority to make any representation or promise not contained in this agreement and buyer agrees that it has executed this agreement without reliance upon any such representation or promise. This Agreement may not be released, discharged, abandoned, changed, or modified in any manner except by an instrument in writing signed by both parties. In the event of any conflict between the provisions of this Agreement and the provisions in any other agreement involving the Goods, the provisions of this Agreement shall prevail.
What is your Return Policy?
All sales are final. For returns, contact PJEE via E-mail at sales@pjee.com within three business days from the shipment arrival.
We do not accept defect claim requests after the three day period. You will then receive Return Authorization Number.
All returns or exchanges must be accompanied with the copy of the original sales slip and accompanied within three days from purchase. All returns must be in like-new, unused condition and returned in manufacturer's original package. Items that have been worn, damaged, and/or altered will not be refunded or exchanged.
Items with the tags altered or removed will not be refunded or exchanged. Clearance, closeout, and final sale items cannot be refunded or exchanged. All sales are final. If you return the Final Sale items, PJEE has a right to refuse the returned package at customer's cost.
All returns are subject to inspection before a refund is processed. PJEE.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.
A restock charge of 15% will be assessed on any return made from the shipping date of the invoice.
It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages.
Credit will be issued with seven working days after receiving products.
Return / Exchange Procedures:
If your products meet one of the conditions above, you have 3 days from the day of delivery to file for a return.
You can request a RMA number by sending an email to sales@PJEE.com with the following information:
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item
In the return package, please include a copy of your email invoice and your RMA number. Please also write the
RMA# on the outside of the packaging.
Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products.
Any refused shipment sent back to PJEE.com does not constitute the right to a refund or credit. The customer will have to make arrangements with PJEE.com to receive the refused shipment again.
Any returned shipment without the proper RMA# does not constitute the right to a refund or credit and will be refused by PJEE.com.
We will issue a store credit for the full purchase price, minus the original shipping charges. The customer is responsible for the return shipping costs.
All Returns should be sent to:
PJEE CORP
1147 S. San Pedro Street
Los Angeles, CA 90015
Return Processing Time:
Please allow 7 days for the exchange or return to be processed. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from PJEE.com.
Return / Exchange Procedures:If your products meet one of the conditions above, you have 7 days from the day of delivery to file for a return.
In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.
I have a show/deadline to meet in a certain date; can you deliver by that time?We will try our best to meet customers' deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that PJEE.com does not guarantee to meet any deadlines therefore customers cannot use it as a base for cancellation of orders.
Do you sell fake/replica/knockoff fashion accessories?
No, we don't. We only sell high quality, non-branded products.
What payment methods do you accept?
We accept: Visa/Mastercard/American Express and Discover, with confirmed address, Cashier check/Money order, and Wire Transfer.
What is the minimum purchase requirement?
For each order, the minimum subtotal has to be $75 or greater.
Must I submit the reseller information?
If you are located in California and want to waive the sales tax 8.25% from your order then you can submit a California Seller Certificate to us. Please contact us or fax the certificate at 1-213-747-1659.
I want to pay by wire transfer, what are the instructions?
Once you have placed and confirmed your order, we will provide the necessary wire transfer instructions to you.
How much does it cost for shipping?
Shipping will be calculated automatically when you check out of the shopping bag and input the shipping address. You do not need to complete the order to see the shipping cost.
Do I need to have a company in order to buy from PJEE.com?
You do not need to have a company in order to buy from us as long as your order meets the minimum purchase requirement of $75.00 or 6 pieces combined.