How do I return an item?
It is the buyer's responsibility to inspect each item upon receipt of shipment. Only returns for manufacturer defects will be acknowledged. We do not accept used or worn products for return. All returns including refused or undeliverable will be subject to 25% restocking fee from the total amount including shipping and insurance.
For all returns for manufacturer defects, notify us by email(firstname.lastname@example.org) or contact us at 213-747-1655 within 3 business days of receipt of shipment. We do not accept defect claim requests after the 3 days period. Please include your business name, your name, item's style number, reason for return and your invoice number.If your return qualifies, we will send you return instructions and return label via email.
Products must be in the condition you received them. All tags must still be attached and unaltered on any returns and all merchandise must still be in their original packaging. Once your return is received and inspected, your refund will be processed and a credit will be applied to your credit card within 7 business days.
We are not responsible for items once it has left your store. Any returns received by PJEE without a return authorization issued by PJEE will not be accepted.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 3 days if you intend to return ANY item sent from our store. Items returned to us AFTER 3 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
210 East Olympic Boulevard, Suite 226
Los Angeles, CA 90015
CS Phone # 213.747.1655